FAQ

1. Are all your oils 100% natural?

Yes, all Oil House products are 100% pure and natural. Our oils are extracted from high-quality sources with no artificial additives or preservatives, ensuring you receive the full benefits of each oil.

2. How should I store the oils to keep them fresh?

Store your oils in a cool, dry place away from direct sunlight and heat. Always keep the bottle tightly closed after use to maintain purity and aroma.

3. Can I apply the oils directly to my skin or hair?

Some essential oils are highly concentrated and should be diluted with a carrier oil such as coconut or almond oil before direct application. Please read each product’s instructions before use.

4. Are your products safe for use during pregnancy or on children?

Some oils may not be suitable for pregnant women or children. We recommend consulting your doctor or healthcare provider before use, especially in cases of allergies or sensitive skin.

5. How can I verify that my product is original from Oil House?

All our bottles carry the official Oil House logo and a unique batch number that can be verified through our official website. We do not sell through any unauthorized resellers.

6. What if I’m not satisfied with my purchase?

Customer satisfaction is our top priority. We offer a return or exchange policy within a specified period as stated on our Return Policy page. Please contact us directly via email or phone for assistance.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Can pregnant or breastfeeding women use your products?

Some essential oils should be avoided during pregnancy. We recommend consulting your healthcare provider before use.

Do you offer wholesale or bulk purchase options?

Yes! We offer special pricing for wholesale and bulk orders — please contact us directly for more details.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.